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End-to-End Ownership of ServiceNow Platform
Pharmaceutical organization serving over 150 countries
Client Profile
A leading global pharmaceutical organization serving over 150 countries, with a strong emphasis
on innovation and compliance.
Challenge
Needed a strategic partner to fully manage the ServiceNow platform, ensuring regulatory compliance, innovation, and operational excellence.
Solution
-Complete ownership of ServiceNow platform operations - Continuous improvement and proactive administration - High availability architecture with regulatory compliance - Business-aligned delivery model
Impact
- 40% reduction in downtime - 30% faster release cycles - 100% regulatory compliance maintained
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