A global electronic device firm with operations across multiple geographies.

• Migrate 15 custom applications from Serena to ServiceNow before contract expiry. • Unify multiple tools and varied processes under a single ITSM platform. • No existing process for request management.

• Rebuilt Serena custom processes as ServiceNow custom applications. • Developed a custom cost management app using Geneva release. • Defined simple-to-complex workflows and automated integrations with third-party systems. • Delivered full lifecycle support including design, transition, and 3 weeks of post- production support.

• Cost-effective transition within tight timelines. • Standardized request management through a unified interface. • Reduced dependency on legacy tools and improved maintainability.