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Complex Integrations within ServiceNow Ecosystem
A prominent
European telecom provider
Client Profile
A prominent European telecom provider delivering services across broadband, mobile, and B2B
verticals.
Challenge
Faced critical integration issues with legacy systems and required a unified IT service landscape.
Solution
- Advanced API-led integration framework
- Real-time data syncing with billing and provisioning systems
- Seamless workflows and custom dashboards
Impact
- Reduced manual tasks by 70%
- 10+ systems successfully integrated
- 35% improvement in service delivery metrics
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