ServiceNow Advisory & Strategy Services
These services are designed to guide businesses in adopting ServiceNow effectively, scaling its use, and driving digital transformation.
Advisory and Strategy
ServiceNow Advisory & Strategy Services help organizations maximize the value of their ServiceNow investments by aligning platform capabilities with business goals, implementing best practices, and ensuring long-term success. These services are designed to guide businesses in adopting ServiceNow effectively, scaling its use, and driving digital transformation.
Key Components of ServiceNow Advisory & Strategy Services
Business Value Assessment
- Identify how ServiceNow can solve specific business challenges and drive ROI.
- Evaluate existing processes to determine areas for improvement or automation.
- Map out the business case for ServiceNow adoption or expansion.
Platform Roadmap Development
- Design a multi-phase roadmap for implementing and scaling ServiceNow.
- Align the roadmap with organizational priorities and growth objectives.
- Include plans for module rollouts, upgrades, and long-term scalability.
Governance and Best Practices
- Establish governance models for ServiceNow development and usage.
- Define roles, responsibilities, and guidelines for platform administration.
- Ensure adherence to ServiceNow’s best practices and industry standards.
Digital Transformation Strategy
- Use ServiceNow to enable enterprise-wide automation and process optimization.
- Identify opportunities to leverage AI, machine learning, and predictive analytics within the platform.
- Focus on breaking silos between IT, HR, customer service, and other departments.
Change Management and User Adoption
- Develop strategies to encourage user adoption and minimize resistance.
- Provide training and resources for employees to ensure smooth transitions.
- Create communication plans to keep stakeholders informed and engaged.
Health Checks and Assessments
- Conduct regular platform assessments to identify inefficiencies or technical debt.
- Benchmark current performance against KPIs and industry standards.
- Provide actionable recommendations for optimization and performance improvements.
Scalability and Innovation Planning
- Advise on extending ServiceNow to new departments or processes.
- Explore new ServiceNow products or features that align with evolving business needs.
- Plan for the integration of emerging technologies like IoT, blockchain, or advanced analytics.
Upgrade and Release Planning
- Prepare for ServiceNow’s twice-yearly upgrades by creating a comprehensive upgrade strategy.
- Assess new features and functionalities to identify opportunities for enhancement.
- Mitigate risks associated with platform updates.
Key Components of ServiceNow Advisory & Strategy Services
Enhanced ROI
Ensure the platform is used effectively to achieve measurable results.
Strategic Alignment
Tie ServiceNow initiatives to broader business goals.
Improved Efficiency
Streamline processes and enhance operational workflows.
Risk Mitigation
Reduce disruptions during implementation, upgrades, or scaling.
Future-Ready Operations
Position your organization to adapt to evolving needs.
Advisory Services by Role
For CIOs and IT Leaders
- Strategies to optimize ITSM, ITOM, and ITBM solutions.
- Focus on cybersecurity, compliance, and reducing technical debt.
For HR Leaders
- Leverage HRSD for employee onboarding, self-service portals, and case management.
- Improve employee experience through ServiceNow's tools.
For Customer Service Teams
- Optimize CSM (Customer Service Management) for better customer experiences.
- Enable seamless workflows between service agents and other departments.
For Operations Teams
- Utilize ServiceNow for workflow automation in procurement, finance, and supply chain.
- Gain insights through dashboards and predictive analytics.
Deliverables of Advisory Services
Business case documentation and ROI analysis.
Platform optimization recommendations.
Implementation or upgrade blueprints.
Long-term ServiceNow strategy roadmaps.
Custom workflows and process automation plans.
Customer Testimonials
Your ServiceNow Partner
CtrlAltNow is a niche ServiceNow only consulting company with over 5+ decades of consulting experience and 70+ ServiceNow Product line certifications. Our aim is to challenge the status quo and accelerate the business outcomes.
Workflows with ServiceNow
Businesses across the globe need a smarter workflow solution. ServiceNow offers a strong foundation for all digital workflows connecting people, functions, and systems across your organization. CtrlAltNow is best equipped to partner with business to deliver the ServiceNow workflow solutions.
Our Implementation Success
With over 100+ successful ServiceNow implementations across various ServiceNow products, CtrlAltNow brings in unique set of accelerators to deliver projects on time and with highest quality.
Our ServiceNow Expertise
CtrlAltNow is a ServiceNow focused company and helping clients drive business outcomes with the ServiceNow ITx suite. Our expertise spans from initial scoping and planning, to implementation, to long-term growth and maturity.
Our Operating Philosophy
Our operating philosophy is simple – build high competency team and take up the most challenging assignments. We aspire to build a company where the best ServiceNow talent wants to partner.