ServiceNow Testing
ServiceNow Testing ensures that ServiceNow applications, workflows, and integrations perform as intended and meet business requirements
Testing
Key Types of ServiceNow Testing
Functional Testing
- Validates that the system functions as per the business requirements.
- Includes testing of workflows, catalog items, forms, and scripts.
Regression Testing
- Ensures that new updates or changes do not impact existing functionality.
- Particularly critical during ServiceNow upgrades (e.g., twice-yearly platform releases).
Integration Testing
- Verifies seamless data flow between ServiceNow and integrated systems (e.g., SAP, Salesforce, Active Directory).
Performance Testing
- Assesses how the platform performs under different load conditions.
- Identifies potential bottlenecks or system crashes.
User Acceptance Testing (UAT)
- Involves end-users validating the platform to ensure it meets their expectations.
- Focuses on usability and real-world scenarios.
Automated Testing
- Leverages tools to automate repetitive and regression tests.
- Example: ServiceNow Automated Test Framework (ATF) for creating and running automated tests within the platform.
Approach to ServiceNow Testing
Planning
- Define test objectives, scope, and success criteria.
- Develop test cases based on business requirements and workflows.
Environment Setup
- Use a sandbox or non-production instance for testing to avoid disruptions in live environments.
Test Execution
- Perform manual or automated tests based on defined test cases.
- Document results and capture screenshots or logs for reference.
Defect Management
- Log, track, and resolve issues identified during testing.
- Re-test after defect resolution.
Sign-Off and Deployment
- Obtain stakeholder approval after successful testing.
- Prepare for production deployment.
Automated Testing with ServiceNow ATF
The Automated Test Framework (ATF) is a built-in ServiceNow tool that helps automate testing tasks. It is ideal for:
Creating reusable test templates for repetitive tasks.
Quickly identifying issues during upgrades.
Reducing manual testing efforts.
Key Features:
Step Configurations: Define steps for tests, like form validations and field checks.
Custom Test Steps: Build unique test scripts using JavaScript.
Parallel Execution: Run multiple tests simultaneously to save time.
Best Practices for ServiceNow Testing
Early Involvement: Begin testing during the development phase to identify issues early.
Test Data Management: Use realistic data while maintaining data privacy.
Comprehensive Coverage: Test all critical paths, integrations, and scenarios.
Frequent Testing: Test regularly, especially before and after updates or customizations.
Automate Where Possible: Use ATF or third-party tools for regression and repetitive tasks.
Tools for ServiceNow Testing
ServiceNow ATF (native platform automation).
Selenium (web testing).
TestNG/JUnit (unit testing).
Postman (API testing).
Jira/Xray (test management and tracking).
Customer Testimonials
Your ServiceNow Partner
CtrlAltNow is a niche ServiceNow only consulting company with over 5+ decades of consulting experience and 70+ ServiceNow Product line certifications. Our aim is to challenge the status quo and accelerate the business outcomes.
Workflows with ServiceNow
Businesses across the globe need a smarter workflow solution. ServiceNow offers a strong foundation for all digital workflows connecting people, functions, and systems across your organization. CtrlAltNow is best equipped to partner with business to deliver the ServiceNow workflow solutions.
Our Implementation Success
With over 100+ successful ServiceNow implementations across various ServiceNow products, CtrlAltNow brings in unique set of accelerators to deliver projects on time and with highest quality.
Our ServiceNow Expertise
CtrlAltNow is a ServiceNow focused company and helping clients drive business outcomes with the ServiceNow ITx suite. Our expertise spans from initial scoping and planning, to implementation, to long-term growth and maturity.
Our Operating Philosophy
Our operating philosophy is simple – build high competency team and take up the most challenging assignments. We aspire to build a company where the best ServiceNow talent wants to partner.