ServiceNow Managed Services
ServiceNow Managed Services provide ongoing support, maintenance, and enhancement of the ServiceNow platform, ensuring its optimal performance and alignment with your business needs.
Managed Services
ServiceNow Managed Services provide ongoing support, maintenance, and enhancement of the ServiceNow platform, ensuring its optimal performance and alignment with your business needs. These services allow organizations to focus on their core operations while experts handle the technical and functional management of the platform.
Key Components of ServiceNow Managed Services
Platform Administration
- Instance Management: Oversee production, development, and test instances, ensuring stability and uptime.
- Access Control: Manage user roles, permissions, and data security.
- License Management: Track and optimize the use of ServiceNow licenses.
Monitoring and Maintenance
- Health Checks: Perform regular assessments to ensure platform performance and identify issues proactively.
- Patch and Update Management: Apply patches and upgrades to maintain platform stability and security.
- Performance Optimization: Continuously monitor system performance and optimize workflows, scripts, and integrations.
Customization and Enhancement
- New Feature Implementation: Roll out new ServiceNow features and modules as your business grows.
- Custom Development: Tailor workflows, applications, and integrations to meet evolving needs.
- Process Improvements: Refine existing workflows for better efficiency and user experience.
Integration Management
- System Connectivity: Maintain and troubleshoot integrations with third-party tools like SAP, Salesforce, and Workday.
- API Management: Ensure APIs function properly and support new data exchange requirements.
Support and Incident Management
- 24/7 Support: Provide round-the-clock assistance for critical issues.
- Incident Resolution: Quickly address and resolve platform-related incidents and service requests.
- Root Cause Analysis: Investigate recurring issues and implement long-term solutions.
Security and Compliance
- Vulnerability Management: Identify and remediate security risks to safeguard data.
- Compliance Adherence: Ensure the platform aligns with industry standards like GDPR, HIPAA, or ISO.
- Audit Support: Assist with compliance audits and reporting requirements.
Training and Knowledge Transfer
- User Training: Conduct workshops and provide resources for employees to maximize platform adoption.
- Administrator Enablement: Train internal IT teams to handle basic administration tasks.
Strategic Advisory
- Roadmap Planning: Align ServiceNow’s capabilities with your long-term business strategy.
- Innovation Enablement: Identify opportunities to leverage new ServiceNow products or features.
- Scalability Planning: Support growth initiatives, ensuring the platform can scale with your business.
Benefits of ServiceNow Managed Services
Operational Efficiency
- Reduce the burden on internal IT teams by outsourcing platform management.
- Free up resources to focus on strategic initiatives.
Enhanced Platform Performance
- Ensure the ServiceNow platform operates at peak efficiency through proactive monitoring and optimization.
Cost Savings
- Avoid the expenses of hiring, training, and retaining in-house ServiceNow experts.
Improved User Experience
- Provide seamless workflows and reliable support for end-users, improving adoption and satisfaction
Scalability and Flexibility
- Quickly adapt to new business requirements or scale up ServiceNow usage as the organization grows.
Reduced Risk
- Mitigate risks associated with downtime, data breaches, and non-compliance through expert management.
Why Choose ServiceNow Managed Services?
Access to Expertise
Partner with certified ServiceNow professionals with extensive experience in platform management.
Tailored Solutions
Receive services customized to your organization’s specific needs and goals.
Proactive Approach
Regular maintenance and updates prevent issues before they occur.
Cost-Effective Management
Avoid the overhead of maintaining an in-house ServiceNow team.
Continuous Improvement
Benefit from ongoing enhancements, ensuring your platform evolves with your business.
Managed Services Packages
Basic Package
Instance monitoring and basic support.
Patch and update management.
Access control and user management.
Standard Package
Includes everything in the Basic Package.
Workflow and process optimizations.
Integration monitoring and troubleshooting.
Quarterly health checks.
Premium Package
Includes everything in the Standard Package.
24/7 support and incident management.
Custom development and enhancements.
Strategic advisory and roadmap planning.
Common Use Cases
ITSM Management: Maintain efficient incident, problem, and change management processes.
HR Service Delivery (HRSD): Ensure smooth employee onboarding, case management, and self-service portals.
Customer Service Management (CSM): Manage customer interactions and service-level agreements (SLAs).
Compliance Support: Stay aligned with industry regulations and security standards.
How to Get Started?
Assessment: Begin with a detailed review of your current ServiceNow setup and requirements.
Customized Proposal: Define the scope of services tailored to your needs.
Transition Plan: Develop a seamless transition strategy for managed services.
Ongoing Collaboration: Partner with a dedicated team to ensure continuous value delivery.
Customer Testimonials
Your ServiceNow Partner
CtrlAltNow is a niche ServiceNow only consulting company with over 5+ decades of consulting experience and 70+ ServiceNow Product line certifications. Our aim is to challenge the status quo and accelerate the business outcomes.
Workflows with ServiceNow
Businesses across the globe need a smarter workflow solution. ServiceNow offers a strong foundation for all digital workflows connecting people, functions, and systems across your organization. CtrlAltNow is best equipped to partner with business to deliver the ServiceNow workflow solutions.
Our Implementation Success
With over 100+ successful ServiceNow implementations across various ServiceNow products, CtrlAltNow brings in unique set of accelerators to deliver projects on time and with highest quality.
Our ServiceNow Expertise
CtrlAltNow is a ServiceNow focused company and helping clients drive business outcomes with the ServiceNow ITx suite. Our expertise spans from initial scoping and planning, to implementation, to long-term growth and maturity.
Our Operating Philosophy
Our operating philosophy is simple – build high competency team and take up the most challenging assignments. We aspire to build a company where the best ServiceNow talent wants to partner.