Testing

ServiceNow Testing ServiceNow Testing ensures that ServiceNow applications, workflows, and integrations perform as intended and meet business requirements Testing ServiceNow Testing ensures that ServiceNow applications, workflows, and integrations perform as intended and meet business requirements. Testing is critical for implementations, upgrades, and customizations to minimize downtime, enhance performance, and ensure a smooth user experience. Key Types of ServiceNow Testing Functional Testing Validates that the system functions as per the business requirements. Includes testing of workflows, catalog items, forms, and scripts. Regression Testing Ensures that new updates or changes do not impact existing functionality. Particularly critical during ServiceNow upgrades (e.g., twice-yearly platform releases). Integration Testing Verifies seamless data flow between ServiceNow and integrated systems (e.g., SAP, Salesforce, Active Directory). Performance Testing Assesses how the platform performs under different load conditions. Identifies potential bottlenecks or system crashes. User Acceptance Testing (UAT) Involves end-users validating the platform to ensure it meets their expectations. Focuses on usability and real-world scenarios. Automated Testing Leverages tools to automate repetitive and regression tests. Example: ServiceNow Automated Test Framework (ATF) for creating and running automated tests within the platform. Approach to ServiceNow Testing Planning Define test objectives, scope, and success criteria. Develop test cases based on business requirements and workflows. Environment Setup Use a sandbox or non-production instance for testing to avoid disruptions in live environments. Test Execution Perform manual or automated tests based on defined test cases. Document results and capture screenshots or logs for reference. Defect Management Log, track, and resolve issues identified during testing. Re-test after defect resolution. Sign-Off and Deployment Obtain stakeholder approval after successful testing. Prepare for production deployment. Automated Testing with ServiceNow ATF The Automated Test Framework (ATF) is a built-in ServiceNow tool that helps automate testing tasks. It is ideal for: Creating reusable test templates for repetitive tasks. Quickly identifying issues during upgrades. Reducing manual testing efforts. Key Features: Step Configurations: Define steps for tests, like form validations and field checks. Custom Test Steps: Build unique test scripts using JavaScript. Parallel Execution: Run multiple tests simultaneously to save time. Best Practices for ServiceNow Testing Early Involvement: Begin testing during the development phase to identify issues early. Test Data Management: Use realistic data while maintaining data privacy. Comprehensive Coverage: Test all critical paths, integrations, and scenarios. Frequent Testing: Test regularly, especially before and after updates or customizations. Automate Where Possible: Use ATF or third-party tools for regression and repetitive tasks. Tools for ServiceNow Testing ServiceNow ATF (native platform automation). Selenium (web testing). TestNG/JUnit (unit testing). Postman (API testing). Jira/Xray (test management and tracking). Customer Testimonials Your ServiceNow Partner CtrlAltNow is a niche ServiceNow only consulting company with over 5+ decades of consulting experience and 70+ ServiceNow Product line certifications. Our aim is to challenge the status quo and accelerate the business outcomes. Workflows with ServiceNow Businesses across the globe need a smarter workflow solution. ServiceNow offers a strong foundation for all digital workflows connecting people, functions, and systems across your organization. CtrlAltNow is best equipped to partner with business to deliver the ServiceNow workflow solutions. Our Implementation Success With over 100+ successful ServiceNow implementations across various ServiceNow products, CtrlAltNow brings in unique set of accelerators to deliver projects on time and with highest quality. Our ServiceNow Expertise CtrlAltNow is a ServiceNow focused company and helping clients drive business outcomes with the ServiceNow ITx suite. Our expertise spans from initial scoping and planning, to implementation, to long-term growth and maturity. Our Operating Philosophy Our operating philosophy is simple – build high competency team and take up the most challenging assignments. We aspire to build a company where the best ServiceNow talent wants to partner. view more view more

ServiceNow Managed Services ServiceNow Managed Services provide ongoing support, maintenance, and enhancement of the ServiceNow platform, ensuring its optimal performance and alignment with your business needs. Managed Services ServiceNow Managed Services provide ongoing support, maintenance, and enhancement of the ServiceNow platform, ensuring its optimal performance and alignment with your business needs. These services allow organizations to focus on their core operations while experts handle the technical and functional management of the platform. Key Components of ServiceNow Managed Services Platform Administration Instance Management: Oversee production, development, and test instances, ensuring stability and uptime. Access Control: Manage user roles, permissions, and data security. License Management: Track and optimize the use of ServiceNow licenses. Monitoring and Maintenance Health Checks: Perform regular assessments to ensure platform performance and identify issues proactively. Patch and Update Management: Apply patches and upgrades to maintain platform stability and security. Performance Optimization: Continuously monitor system performance and optimize workflows, scripts, and integrations. Customization and Enhancement New Feature Implementation: Roll out new ServiceNow features and modules as your business grows. Custom Development: Tailor workflows, applications, and integrations to meet evolving needs. Process Improvements: Refine existing workflows for better efficiency and user experience. Integration Management System Connectivity: Maintain and troubleshoot integrations with third-party tools like SAP, Salesforce, and Workday. API Management: Ensure APIs function properly and support new data exchange requirements. Support and Incident Management 24/7 Support: Provide round-the-clock assistance for critical issues. Incident Resolution: Quickly address and resolve platform-related incidents and service requests. Root Cause Analysis: Investigate recurring issues and implement long-term solutions. Security and Compliance Vulnerability Management: Identify and remediate security risks to safeguard data. Compliance Adherence: Ensure the platform aligns with industry standards like GDPR, HIPAA, or ISO. Audit Support: Assist with compliance audits and reporting requirements. Training and Knowledge Transfer User Training: Conduct workshops and provide resources for employees to maximize platform adoption. Administrator Enablement: Train internal IT teams to handle basic administration tasks. Strategic Advisory Roadmap Planning: Align ServiceNow’s capabilities with your long-term business strategy. Innovation Enablement: Identify opportunities to leverage new ServiceNow products or features. Scalability Planning: Support growth initiatives, ensuring the platform can scale with your business. Benefits of ServiceNow Managed Services Operational Efficiency Reduce the burden on internal IT teams by outsourcing platform management. Free up resources to focus on strategic initiatives. Enhanced Platform Performance Ensure the ServiceNow platform operates at peak efficiency through proactive monitoring and optimization. Cost Savings Avoid the expenses of hiring, training, and retaining in-house ServiceNow experts. Improved User Experience Provide seamless workflows and reliable support for end-users, improving adoption and satisfaction Scalability and Flexibility Quickly adapt to new business requirements or scale up ServiceNow usage as the organization grows. Reduced Risk Mitigate risks associated with downtime, data breaches, and non-compliance through expert management. Why Choose ServiceNow Managed Services? Access to Expertise Partner with certified ServiceNow professionals with extensive experience in platform management. Tailored Solutions Receive services customized to your organization’s specific needs and goals. Proactive Approach Regular maintenance and updates prevent issues before they occur. Cost-Effective Management Avoid the overhead of maintaining an in-house ServiceNow team. Continuous Improvement Benefit from ongoing enhancements, ensuring your platform evolves with your business. Managed Services Packages Basic Package Instance monitoring and basic support. Patch and update management. Access control and user management. Standard Package Includes everything in the Basic Package. Workflow and process optimizations. Integration monitoring and troubleshooting. Quarterly health checks. Premium Package Includes everything in the Standard Package. 24/7 support and incident management. Custom development and enhancements. Strategic advisory and roadmap planning. Common Use Cases ITSM Management: Maintain efficient incident, problem, and change management processes. HR Service Delivery (HRSD): Ensure smooth employee onboarding, case management, and self-service portals. Customer Service Management (CSM): Manage customer interactions and service-level agreements (SLAs). Compliance Support: Stay aligned with industry regulations and security standards. How to Get Started? Assessment: Begin with a detailed review of your current ServiceNow setup and requirements. Customized Proposal: Define the scope of services tailored to your needs. Transition Plan: Develop a seamless transition strategy for managed services. Ongoing Collaboration: Partner with a dedicated team to ensure continuous value delivery. Customer Testimonials Your ServiceNow Partner CtrlAltNow is a niche ServiceNow only consulting company with over 5+ decades of consulting experience and 70+ ServiceNow Product line certifications. Our aim is to challenge the status quo and accelerate the business outcomes. Workflows with ServiceNow Businesses across the globe need a smarter workflow solution. ServiceNow offers a strong foundation for all digital workflows connecting people, functions, and systems across your organization. CtrlAltNow is best equipped to partner with business to deliver the ServiceNow workflow solutions. Our Implementation Success With over 100+ successful ServiceNow implementations across various ServiceNow products, CtrlAltNow brings in unique set of accelerators to deliver projects on time and with highest quality. Our ServiceNow Expertise CtrlAltNow is a ServiceNow focused company and helping clients drive business outcomes with the ServiceNow ITx suite. Our expertise spans from initial scoping and planning, to implementation, to long-term growth and maturity. Our Operating Philosophy Our operating philosophy is simple – build high competency team and take up the most challenging assignments. We aspire to build a company where the best ServiceNow talent wants to partner. view more view more

ServiceNow Optimization and Upgrades ServiceNow Optimization and Upgrade Services ensure that your platform runs efficiently, stays up-to-date, and aligns with evolving business needs. Optimization and Upgrades ServiceNow Optimization and Upgrade Services ensure that your platform runs efficiently, stays up-to-date, and aligns with evolving business needs. These services involve enhancing existing configurations, fine-tuning processes, and upgrading to the latest ServiceNow versions to leverage new features and maintain compatibility. ServiceNow Optimization Services Platform Performance Optimization Performance Tuning: Analyze and optimize instance performance, addressing issues like slow queries or unoptimized workflows. Instance Health Checks: Conduct periodic health checks to identify bottlenecks, technical debt, and unused functionalities. Resource Optimization: Ensure efficient usage of hardware and cloud resources for cost savings. Workflow and Process Refinement Process Streamlining: Identify redundancies in workflows and simplify processes for efficiency. Automation Enhancements: Expand or refine automation rules to cover additional tasks or scenarios. Customization Review: Audit existing customizations and recommend replacing unnecessary ones with OOTB solutions. User Experience Improvements UI/UX Enhancements: Update service portals, forms, and dashboards to improve usability and accessibility. Role-Based Views: Tailor user interfaces and experiences based on roles and responsibilities. Feedback Loops: Implement mechanisms to collect user feedback for continuous improvement. Reporting and Analytics Optimization Advanced Dashboards: Redesign dashboards for better visualization of KPIs and metrics. Data Insights: Optimize performance analytics configurations for actionable insights. Reporting Automation: Automate generation and distribution of key reports. ServiceNow Upgrade Services Pre-Upgrade Assessment Compatibility Check: Ensure existing configurations, customizations, and integrations are compatible with the new release. Feature Evaluation: Identify new features in the upcoming release that could benefit your organization. Risk Analysis: Evaluate potential risks and downtime associated with the upgrade. Upgrade Planning Roadmap Creation: Develop a detailed upgrade plan, including timelines, milestones, and dependencies. Sandbox Testing: Use a sub-production environment to test the new version before live deployment. Stakeholder Alignment: Collaborate with business and IT stakeholders to ensure alignment. Upgrade Execution Instance Cloning: Clone production data to a test instance to validate configurations post-upgrade. ATF (Automated Test Framework): Leverage ATF to run automated regression tests and ensure functionality. Incremental Rollouts: Deploy the upgrade in phases, starting with less critical functionalities. Post-Upgrade Validation Regression Testing: Validate that all critical processes work as expected. Customizations Review: Reassess custom scripts and workflows for compatibility and performance. User Training: Update training materials and conduct sessions to familiarize users with new features. Continuous Support Issue Resolution: Provide on-call support to address any post-upgrade issues. Feature Enablement: Assist with activating and configuring newly introduced capabilities. Key Features of ServiceNow Upgrades Twice-Yearly Releases: ServiceNow delivers two major upgrades annually, introducing new features and enhancements. New Modules and Enhancements: Upgrades often include innovative modules like AI-powered workflows, enhanced analytics, or additional OOTB integrations. Security Improvements: Regular upgrades address vulnerabilities and ensure compliance with industry standards Best Practices for Optimization and Upgrades Early Planning: Start upgrade preparations well before the release to avoid last-minute issues. Minimize Customizations: Reduce reliance on heavy customizations to ensure easier upgrade compatibility. Leverage OOTB Features: Regularly review OOTB features introduced in upgrades to replace legacy customizations. Automated Testing: Use ATF to reduce manual testing efforts and speed up validation. Backup Data: Ensure full backups of critical data before executing upgrades. Engage Users: Involve end-users in testing and feedback during both optimization and upgrade processes. Challenges and Solutions Challenge Solution Custom Code Conflicts Audit and document customizations; use ATF to identify and resolve conflicts. Downtime During Upgrades Schedule upgrades during low-usage periods and perform rigorous testing. User Resistance to Changes Provide comprehensive training and communicate benefits of new features. Integration Issues Validate all integrations in a sandbox before live deployment. Lack of Continuous Maintenance Establish regular health checks and upgrade cycles to stay proactive. Benefits of Optimization and Upgrades Enhanced Performance: Improved system speed and reliability. Access to Latest Features: Leverage innovative tools and capabilities introduced in new releases. Reduced Costs: Optimize workflows and resources for operational efficiency. Scalability: Future-proof the platform to grow with your organization. Better User Satisfaction: Streamlined workflows and improved interfaces boost adoption and productivity. Why Professional Services are Essential Professional ServiceNow optimization and upgrade services provide Expert Guidance: Specialists ensure smooth transitions with minimal disruption. Compliance Adherence: Ensure upgrades meet regulatory and security requirements. Customized Solutions: Tailor optimizations to fit your organization’s needs. Customer Testimonials Your ServiceNow Partner CtrlAltNow is a niche ServiceNow only consulting company with over 5+ decades of consulting experience and 70+ ServiceNow Product line certifications. Our aim is to challenge the status quo and accelerate the business outcomes. Workflows with ServiceNow Businesses across the globe need a smarter workflow solution. ServiceNow offers a strong foundation for all digital workflows connecting people, functions, and systems across your organization. CtrlAltNow is best equipped to partner with business to deliver the ServiceNow workflow solutions. Our Implementation Success With over 100+ successful ServiceNow implementations across various ServiceNow products, CtrlAltNow brings in unique set of accelerators to deliver projects on time and with highest quality. Our ServiceNow Expertise CtrlAltNow is a ServiceNow focused company and helping clients drive business outcomes with the ServiceNow ITx suite. Our expertise spans from initial scoping and planning, to implementation, to long-term growth and maturity. Our Operating Philosophy Our operating philosophy is simple – build high competency team and take up the most challenging assignments. We aspire to build a company where the best ServiceNow talent wants to partner. view more view more

ServiceNow Customization and Development ServiceNow Customization and Development Services involve tailoring the platform to meet specific business needs, including creating custom workflows, applications, and integrations. Customization and Development ServiceNow Customization and Development Services involve tailoring the platform to meet specific business needs, including creating custom workflows, applications, and integrations. While ServiceNow offers robust out-of-the-box (OOTB) functionality, customization ensures it aligns seamlessly with unique organizational requirements. Scope of ServiceNow Customization and Development Workflow and Process Automation Custom Workflows: Automate complex business processes with tailored workflows. Approvals and Notifications: Design multi-step approval chains and notification triggers. Scripting: Use ServiceNow’s scripting capabilities (e.g., Business Rules, Script Includes) for dynamic logic. Custom Application Development Scoped Applications: Develop applications in isolated environments to avoid interference with existing functionality. Custom Modules: Extend existing modules or create new ones for specific use cases. Low-Code Development: Utilize App Engine Studio for rapid application prototyping and deployment. User Interface Customization Service Portals: Build user-friendly portals with custom branding, themes, and widgets. Forms and Dashboards: Modify forms, reports, and dashboards to suit end-user preferences. Mobile Customization: Develop mobile-friendly interfaces for on-the-go access. Integration Development Third-Party Systems: Connect ServiceNow with external systems like Salesforce, SAP, Workday, and Jira. APIs and Webhooks: Use REST/SOAP APIs and webhooks for seamless data exchange. Middleware Solutions: Leverage tools like MuleSoft or Dell Boomi for complex integrations. Data and Reporting Customization Custom Reports: Create tailored reports and dashboards for actionable insights. Data Imports: Develop custom scripts to import and manipulate external data. Performance Analytics: Build key performance indicator (KPI) dashboards. Security and Access Role-Based Access Controls (RBAC): Define granular access permissions for users and groups. Encryption and Compliance: Customize security settings to meet specific compliance requirements (e.g., GDPR, HIPAA). Advanced Scripting Client Scripts: Customize form behaviour in the browser. Server-Side Scripts: Handle backend logic for database operations. UI Policies and Actions: Dynamically control form elements based on conditions. Scripted REST APIs: Create APIs for advanced integration use cases. ServiceNow Scripting Options Client-Side Scripts Examples: Client Scripts, UI Policies. Purpose: Enhance the user interface, validate input, and modify forms dynamically. Server-Side Scripts Examples: Business Rules, Script Includes. Purpose: Handle logic, calculations, and database operations. Integration Scripts Examples: Scripted REST APIs, MID Server scripts. Purpose: Enable communication with external systems. Best Practices for Customization and Development Leverage OOTB Features: Avoid unnecessary customizations to simplify future upgrades. Follow Scoped App Standards: Use scoped applications for all custom developments to isolate changes. Write Maintainable Code: Adhere to ServiceNow coding standards and document scripts thoroughly. Test Rigorously: Conduct unit, regression, and user acceptance testing to ensure functionality. Plan for Upgrades: Ensure customizations are compatible with ServiceNow’s biannual updates. Engage Stakeholders: Involve end-users and business leaders in design and testing phases. Common Use Cases for ServiceNow Customization Automating IT Asset Management (ITAM): Track and manage complex asset lifecycles. Enhancing HR Workflows: Tailor HR service delivery processes, such as onboarding. Optimizing Customer Support: Customize CSM modules for better client engagement. Custom Notifications: Set up unique alert systems for specific conditions. Tools for Development Studio IDE: ServiceNow’s integrated development environment for scripting and application creation. App Engine Studio: A low-code platform for building and deploying applications quickly. Integration Hub: For creating integrations using prebuilt connectors and flow templates. Challenges in Customization and Development Challenge Solution Excessive Customization Prioritize OOTB features to maintain upgradability. Performance Issues Optimize scripts and workflows to minimize load times. Upgrade Compatibility Test customizations against new platform releases. Skills Gap Leverage certified ServiceNow developers for complex tasks. Benefits of Professional ServiceNow Customization Tailored Fit: Align ServiceNow with unique business requirements. Increased Efficiency: Automate workflows to save time and resources. Enhanced User Experience: Provide intuitive interfaces and seamless processes. Scalability: Build solutions that adapt to future needs. Customer Testimonials Your ServiceNow Partner CtrlAltNow is a niche ServiceNow only consulting company with over 5+ decades of consulting experience and 70+ ServiceNow Product line certifications. Our aim is to challenge the status quo and accelerate the business outcomes. Workflows with ServiceNow Businesses across the globe need a smarter workflow solution. ServiceNow offers a strong foundation for all digital workflows connecting people, functions, and systems across your organization. CtrlAltNow is best equipped to partner with business to deliver the ServiceNow workflow solutions. Our Implementation Success With over 100+ successful ServiceNow implementations across various ServiceNow products, CtrlAltNow brings in unique set of accelerators to deliver projects on time and with highest quality. Our ServiceNow Expertise CtrlAltNow is a ServiceNow focused company and helping clients drive business outcomes with the ServiceNow ITx suite. Our expertise spans from initial scoping and planning, to implementation, to long-term growth and maturity. Our Operating Philosophy Our operating philosophy is simple – build high competency team and take up the most challenging assignments. We aspire to build a company where the best ServiceNow talent wants to partner. view more view more

ServiceNow Implementation Services ServiceNow Implementation Services involve deploying and configuring the ServiceNow platform to meet the specific needs of an organization Implementation Services ServiceNow Implementation Services involve deploying and configuring the ServiceNow platform to meet the specific needs of an organization. These services cover everything from initial setup to integration, customization, and go-live support. A well-executed implementation ensures seamless adoption, scalability, and alignment with business objectives. Phases of ServiceNow Implementation Assessment and Planning Requirement Gathering: Understand business needs, goals, and existing workflows. Gap Analysis: Identify gaps between current processes and ServiceNow capabilities. Implementation Roadmap: Develop a project plan, including timelines, milestones, and resource allocation. Design and Architecture Solution Design: Map out workflows, data models, and user interfaces. Instance Strategy: Determine the number and type of ServiceNow instances (e.g., development, testing, production). Security Model: Define access controls, roles, and data protection measures. Configuration and Development Module Setup: Configure core modules like ITSM, ITOM, HRSD, CSM, and others as required. Workflow Automation: Build custom workflows to automate business processes. Custom Development: Develop tailored applications or scripts for unique requirements. Integration System Connectivity: Integrate ServiceNow with other enterprise applications (e.g., SAP, Salesforce, Workday, Active Directory). API Development: Use ServiceNow’s APIs for seamless data exchange. Third-Party Tools: Connect with monitoring tools, email systems, or collaboration platforms. Data Migration Data Mapping: Map data from legacy systems to ServiceNow fields. Cleansing and Validation: Ensure data accuracy and consistency before migration. Migration Execution: Import data securely and verify completeness. Testing Functional Testing: Validate configurations, workflows, and integrations. User Acceptance Testing (UAT): Ensure the system meets end-user needs. Performance Testing: Assess platform speed and scalability under load. Deployment and Go-Live Cutover Planning: Prepare for the transition from legacy systems to ServiceNow. End-User Training: Conduct training sessions and provide documentation. Go-Live Support: Offer on-site or remote assistance during the initial usage phase. Post-Implementation Support Stabilization Period: Monitor system performance and resolve any issues. Knowledge Transfer: Ensure the internal team understands platform management. Continuous Improvement: Suggest enhancements and new features based on usage patterns. Key ServiceNow Implementation Modules IT Service Management (ITSM): For incident, problem, change, and request management. IT Operations Management (ITOM): For monitoring, event management, and infrastructure automation. Customer Service Management (CSM): To improve customer support and engagement. HR Service Delivery (HRSD): For employee onboarding, case management, and self-service portals. IT Business Management (ITBM): For project, resource, and portfolio management. Governance, Risk, and Compliance (GRC): To manage risks, audits, and compliance efforts. Best Practices for ServiceNow Implementation Define Clear Objectives: Set measurable goals aligned with business priorities. Adopt Agile Methodologies: Break down implementation into manageable sprints. Focus on User Experience: Design intuitive workflows and interfaces. Leverage OOTB Features: Maximize use of out-of-the-box (OOTB) functionality to reduce customizations. Ensure Data Quality: Use accurate, clean data during migration. Engage Stakeholders: Involve key users and decision-makers throughout the process. Plan for Scalability: Build a foundation that supports future growth and new modules. Challenges and Solutions Challenge Solution Resistance to Change Provide early training and engage users during planning. Complex Integrations Use skilled experts and robust API testing methodologies. Scope Creep Stick to a clearly defined roadmap and control changes. Data Migration Issues Perform thorough data validation and testing. Upgrade Compatibility Follow best practices to maintain compatibility with updates. Benefits of Professional Implementation Faster Time-to-Value: Accelerate deployment and adoption. Reduced Risks: Avoid costly errors with expert guidance. Custom Fit Solutions: Tailor the platform to meet unique needs. Scalability: Build a future-proof foundation for growth. Customer Testimonials Your ServiceNow Partner CtrlAltNow is a niche ServiceNow only consulting company with over 5+ decades of consulting experience and 70+ ServiceNow Product line certifications. Our aim is to challenge the status quo and accelerate the business outcomes. Workflows with ServiceNow Businesses across the globe need a smarter workflow solution. ServiceNow offers a strong foundation for all digital workflows connecting people, functions, and systems across your organization. CtrlAltNow is best equipped to partner with business to deliver the ServiceNow workflow solutions. Our Implementation Success With over 100+ successful ServiceNow implementations across various ServiceNow products, CtrlAltNow brings in unique set of accelerators to deliver projects on time and with highest quality. Our ServiceNow Expertise CtrlAltNow is a ServiceNow focused company and helping clients drive business outcomes with the ServiceNow ITx suite. Our expertise spans from initial scoping and planning, to implementation, to long-term growth and maturity. Our Operating Philosophy Our operating philosophy is simple – build high competency team and take up the most challenging assignments. We aspire to build a company where the best ServiceNow talent wants to partner. view more view more

ServiceNow Advisory & Strategy Services​ These services are designed to guide businesses in adopting ServiceNow effectively, scaling its use, and driving digital transformation. Advisory and Strategy ServiceNow Advisory & Strategy Services help organizations maximize the value of their ServiceNow investments by aligning platform capabilities with business goals, implementing best practices, and ensuring long-term success. These services are designed to guide businesses in adopting ServiceNow effectively, scaling its use, and driving digital transformation. Key Components of ServiceNow Advisory & Strategy Services Business Value Assessment Identify how ServiceNow can solve specific business challenges and drive ROI. Evaluate existing processes to determine areas for improvement or automation. Map out the business case for ServiceNow adoption or expansion. Platform Roadmap Development Design a multi-phase roadmap for implementing and scaling ServiceNow. Align the roadmap with organizational priorities and growth objectives. Include plans for module rollouts, upgrades, and long-term scalability. Governance and Best Practices Establish governance models for ServiceNow development and usage. Define roles, responsibilities, and guidelines for platform administration. Ensure adherence to ServiceNow’s best practices and industry standards. Digital Transformation Strategy Use ServiceNow to enable enterprise-wide automation and process optimization. Identify opportunities to leverage AI, machine learning, and predictive analytics within the platform. Focus on breaking silos between IT, HR, customer service, and other departments. Change Management and User Adoption Develop strategies to encourage user adoption and minimize resistance. Provide training and resources for employees to ensure smooth transitions. Create communication plans to keep stakeholders informed and engaged. Health Checks and Assessments Conduct regular platform assessments to identify inefficiencies or technical debt. Benchmark current performance against KPIs and industry standards. Provide actionable recommendations for optimization and performance improvements. Scalability and Innovation Planning Advise on extending ServiceNow to new departments or processes. Explore new ServiceNow products or features that align with evolving business needs. Plan for the integration of emerging technologies like IoT, blockchain, or advanced analytics. Upgrade and Release Planning Prepare for ServiceNow’s twice-yearly upgrades by creating a comprehensive upgrade strategy. Assess new features and functionalities to identify opportunities for enhancement. Mitigate risks associated with platform updates. Key Components of ServiceNow Advisory & Strategy Services Enhanced ROI Ensure the platform is used effectively to achieve measurable results. Strategic Alignment Tie ServiceNow initiatives to broader business goals. Improved Efficiency Streamline processes and enhance operational workflows. Risk Mitigation Reduce disruptions during implementation, upgrades, or scaling. Future-Ready Operations Position your organization to adapt to evolving needs. Advisory Services by Role For CIOs and IT Leaders Strategies to optimize ITSM, ITOM, and ITBM solutions. Focus on cybersecurity, compliance, and reducing technical debt. For HR Leaders Leverage HRSD for employee onboarding, self-service portals, and case management. Improve employee experience through ServiceNow’s tools. For Customer Service Teams Optimize CSM (Customer Service Management) for better customer experiences. Enable seamless workflows between service agents and other departments. For Operations Teams Utilize ServiceNow for workflow automation in procurement, finance, and supply chain. Gain insights through dashboards and predictive analytics. Deliverables of Advisory Services Business case documentation and ROI analysis. Platform optimization recommendations. Implementation or upgrade blueprints. Long-term ServiceNow strategy roadmaps. Custom workflows and process automation plans. Customer Testimonials Your ServiceNow Partner CtrlAltNow is a niche ServiceNow only consulting company with over 5+ decades of consulting experience and 70+ ServiceNow Product line certifications. Our aim is to challenge the status quo and accelerate the business outcomes. Workflows with ServiceNow Businesses across the globe need a smarter workflow solution. ServiceNow offers a strong foundation for all digital workflows connecting people, functions, and systems across your organization. CtrlAltNow is best equipped to partner with business to deliver the ServiceNow workflow solutions. Our Implementation Success With over 100+ successful ServiceNow implementations across various ServiceNow products, CtrlAltNow brings in unique set of accelerators to deliver projects on time and with highest quality. Our ServiceNow Expertise CtrlAltNow is a ServiceNow focused company and helping clients drive business outcomes with the ServiceNow ITx suite. Our expertise spans from initial scoping and planning, to implementation, to long-term growth and maturity. Our Operating Philosophy Our operating philosophy is simple – build high competency team and take up the most challenging assignments. We aspire to build a company where the best ServiceNow talent wants to partner. view more view more