Proven Results. Real Impact. See how we’ve helped organizations unlock the full potential of ServiceNow through tailored solutions and measurable outcomes. Serena to ServiceNow Migration A global electronic device firm Client Profile A global electronic device firm with operations across multiple geographies. Challenge • Migrate 15 custom applications from Serena to ServiceNow before contract expiry. • Unify multiple tools and varied processes under a single ITSM platform. • No existing process for request management. Solution • Rebuilt Serena custom processes as ServiceNow custom applications. • Developed a custom cost management app using Geneva release. • Defined simple-to-complex workflows and automated integrations with third-party systems. • Delivered full lifecycle support including design, transition, and 3 weeks of post- production support. Outcomes & Benefits • Cost-effective transition within tight timelines. • Standardized request management through a unified interface. • Reduced dependency on legacy tools and improved maintainability. Other Case Studies Global Electronics Company customer European Healthcare Company customer European Logistics Major customer
Proven Results. Real Impact. See how we’ve helped organizations unlock the full potential of ServiceNow through tailored solutions and measurable outcomes. Vaccine Administration Management (VAM) A leading European hospital and healthcare provider Client Profile A leading European hospital and healthcare provider focused on large-scale vaccine administration. Challenge • Rapid rollout and scale-up of a national vaccination initiative. • Required a digital Solution • Developed a Vaccine Administration Management (VAM) platform using ServiceNow. • Enabled real-time registration, consent, appointment scheduling, and reporting. • Integrated workflows for clinical and non-clinical staff roles. Key Features • Role-based access for vaccination center staff. • Integration with national patient and vaccine databases. • Monitoring and audit logs for regulatory compliance. Outcomes & Benefits • Enabled efficient handling of high patient volumes. • Reduced administrative burden through automation. • Provided data-driven visibility for public health reporting. Other Case Studies Global Electronics Company customer European Healthcare Company customer European Logistics Major customer
Proven Results. Real Impact. See how we’ve helped organizations unlock the full potential of ServiceNow through tailored solutions and measurable outcomes. Full Suite Implementation with Complex Integrations A global logistics and supply chain company. Client Profile A global logistics and supply chain company operating across Europe and North America. Challenge Needed a robust digital transformation strategy using ServiceNow to address fragmented operations and system silos. Solution – Full-suite ServiceNow implementation (ITSM, CSM, HRSD) – Integration with multiple logistics management systems – Governance model for cross-region consistency Impact – Achieved 360° visibility across operations – Harmonized global IT service delivery – 45% increase in operational efficiency Other Case Studies Global Electronics Company customer European Healthcare Company customer European Logistics Major customer
Proven Results. Real Impact. See how we’ve helped organizations unlock the full potential of ServiceNow through tailored solutions and measurable outcomes. Complex Integrations within ServiceNow Ecosystem A prominent European telecom provider Client Profile A prominent European telecom provider delivering services across broadband, mobile, and B2B verticals. Challenge Faced critical integration issues with legacy systems and required a unified IT service landscape. Solution – Advanced API-led integration framework – Real-time data syncing with billing and provisioning systems – Seamless workflows and custom dashboards Impact – Reduced manual tasks by 70% – 10+ systems successfully integrated – 35% improvement in service delivery metrics Other Case Studies Global Electronics Company customer European Healthcare Company customer European Logistics Major customer
Proven Results. Real Impact. See how we’ve helped organizations unlock the full potential of ServiceNow through tailored solutions and measurable outcomes. Full Suite ServiceNow Implementation A leading engineering services provider in the US Client Profile A leading engineering services provider in the US with diversified interests across manufacturing, automotive, and aerospace sectors.on innovation and compliance. Challenge Needed a scalable and enterprise-wide ServiceNow implementation to streamline operations across functions. Solution -Full-suite ServiceNow deployment: ITSM, ITOM, CMDB – Process harmonization and custom configuration – Cross-platform integrations with ERP and CRM -Tailored UI/UX for business adoption Impact – 50% improvement in incident resolution times – Enhanced visibility into IT infrastructure – Boosted user satisfaction and productivity Other Case Studies Global Electronics Company customer European Healthcare Company customer European Logistics Major customer
Proven Results. Real Impact. See how we’ve helped organizations unlock the full potential of ServiceNow through tailored solutions and measurable outcomes. End-to-End Ownership of ServiceNow Platform Pharmaceutical organization serving over 150 countries Client Profile A leading global pharmaceutical organization serving over 150 countries, with a strong emphasis on innovation and compliance. Challenge Needed a strategic partner to fully manage the ServiceNow platform, ensuring regulatory compliance, innovation, and operational excellence. Solution -Complete ownership of ServiceNow platform operations – Continuous improvement and proactive administration – High availability architecture with regulatory compliance – Business-aligned delivery model Impact – 40% reduction in downtime – 30% faster release cycles – 100% regulatory compliance maintained Other Case Studies Global Electronics Company customer European Healthcare Company customer European Logistics Major customer